Faq Sections

SHIPPING
Where is my order?

With your order you will receive an email from us as soon as the order is processed and again when the shipping label is created. With this second e-mail you will receive a track&trace link to track your shipment online.

Please note: it may take a few hours for your tracking link to be activated by the sender.


What are your shipping options?

Our products are only dispatched with the most reliable shipping services. We have chosen MikroPakket as our standard shipping service, but as a customer you are also free to choose DPD and for countries outside the Benelux we work together with DHL Express.

- MikroPakket has an excellent insured service with a guaranteed delivery time of one working day and delivery on Saturday. With every order you receive a track&trace link that gives you a correct estimate of when you can accept your shipment. 

Please note: MikroPakket will only deliver to the shipping address, not to the neighbours and not to a pick-up point in connection with the insured goods.

- DPD delivers the packages with an expected delivery time of 1-2 working days and will only be able to appear at your door on working days. Rest assured, you will receive a track&trace link to easily track your shipment. 

Please note: if you are not present at the time of delivery, the courier can take the package to a pick-up point for you to pick the parcel up there.

- DHL Express is known worldwide for its fast and accurate service. In most European countries they even have a next-day delivery policy on working days! Here too you will receive a track&trace link through email and you can follow the parcel to your door.

Please note: DHL Express does not deliver on Saturdays and will only deliver the parcel to the specified address, not to a pick-up point and not to the neighbours. DHL Express is only available for delivery addresses outside the Benelux.

Tabel Shipping

** These prices are subject to changes and corrections. We reserve the right to correct any errors.

If the country of destination is not listed in the table, please contact us for more information.


When will my order be shipped?

Shipments for MikroPakket that are placed on a working day before 5 p.m. are sent the same day for delivery the next working day (and on Saturday).

DPD shipments placed on a working day before 3 p.m. are usually sent the same day for an expected delivery time of one to two business days (on business days only).

DHL Express shipments placed on a business day before 3pm are shipped the same day for an expected delivery time of one business day (on business days only).

Please note: the above delivery times can be subject to delays due to force majeure.


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PAYMENT AND INVOICING
How can I pay?

At Sizzle, we offer online payments to ensure that everything runs smoothly and quickly. For the Benelux, we work with the most common payment systems such as Bancontact, iDeal,... etc. Outside the Benelux, we generally use PayPal as our main payment method. This way, we can prepare and send the order immediately so that you will quickly receive the products in your shop.

During the ordering process you can choose one of the following payment methods.

- Bancontact / Bancontact app
Paying with Bancontact is safe and fast. If you choose this option you will automatically be redirected to the webpage of our payment provider.

- iDeal
Paying with iDeal is safe and fast. If you choose this option you will automatically be redirected to the webpage of our payment provider. Available for all our Dutch customers.

- Bank transfer
You can easily pay by bank transfer with the bank details you can find on the invoice of your order. If you choose this option, your order will only be shipped after the payment has been received. Please include the order reference in the description, so we can find your payment quickly. In most cases we will see a bank transfer appear on our account after 1 - 2 working days.

- PayPal

This payment method is only available to our customers outside Belgium, the Netherlands and Luxembourg.

- Visa / Mastercard
If you want to pay by credit card you can do this safely and quickly through PayPal. You will automatically be redirected to the PayPal payment page. Then you have the choice to pay with your Visa / MasterCard or your PayPal account. It is not necessary to create a PayPal account. This payment method is only available to our customers outside Belgium, the Netherlands and Luxembourg.

If you prefer another payment method or if you have other questions, you can always contact us via support@sizzle-distribution.be or +32 (0) 11 36 08 36 for more information about the payment options.


When will I receive my invoice?

From the moment your order is shipped, we will send you an email with the track&trace link. In this email you will also find the digital version of your invoice. Did you miss the e-mail? We include a nicely printed copy with each order in the shipment to find out quickly which invoice your parcel belongs to.

Please note: if you do not want to receive an invoice in your shipment, please add this as a comment to your order, so our packers know that the invoice does not need to be included with your order.


Can I find my invoice in my account?

We deliver the invoice of your order through e-mail and enclosed in your shipment. At this moment it is not yet possible to request your invoice in your account but we are working hard to set up an easy interface where you can always find your current orders, RMA's, pre-orders, ... together with the corresponding invoices and information.


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ORDERING
I have placed my order but forgot to add something. Can I still add items to my shipment?

It’s always annoying when you have just finished your order and suddenly you think "Oops, I forgot something!". Don't worry at Sizzle, we'll make sure that you can receive everything together. You can place your additional order and choose a warehouse pick up, just mention in the comments field that your order can be added to your previous order and our packers know what to do.

Additional orders must be placed on working days before the end of the ordering period, for MikroPakket this is 5p.m. and for both DPD and DHL Express this is 3p.m.


How do I know when a product will be back in stock?

For information about product availability, please send us an email at support@sizzle-distribution.be or call us at +32 (0) 11 36 08 36. Soon we will launch the Sizzle customer portal where you can easily set up notifications for products that are put back in stock.


Can I fill my shopping cart using a CSV file?

You can, just click on your name at the top of the page then you can choose "FILL YOUR SHOPPING CART USING A CSV FILE". After this you can easily follow the steps to upload your file.


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GENERAL
Can Sizzle help me set up my shop?

Sizzle can certainly be helpful when your business is in full startup. Our wide range of vape products, our extensive knowledge of legislation both in Belgium and Europe and our clear data on sales by region make us an ideal point of contact when starting up your shop. Of course you can always contact us for more information or to set up a meeting with one of our representatives.


Do you sell authentic e-cigarettes and e-liquids?

At Sizzle, we are 100% committed to the products we offer in our range, which also means that all our products are guaranteed to be fully authentic and in accordance with the European standard.


Can I see which products comply with the Belgian TPD legislation?

From the main menu on the Sizzle webshop you can click on "HARDWARE" and on the left side you will find a box with "TPD BELGIUM". By ticking this box you can now filter the products that are in accordance with the Belgian TPD legislation.

If you are looking for e-liquids according to the Belgian TPD legislation, you can hover over the button "E-LIQUIDS" where a menu will unfold. In this menu you will find the button "10ml (TPD BE)" on the left side, by clicking on this button you will see all e-liquids that fit under the Belgian TPD legislation. All nicotine free e-liquids are of course also fully compliant with the Belgian TPD legislation.


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ACCOUNT
Can I apply for an account?

First of all, thank you very much for your interest in Sizzle!

Sizzle - Vape Distribution is a wholesaler of vape products that only delivers to shops which are active in the e-cigarette market. For this purpose we also request information about your company and every account inquiry has to be validated by our employees. If you are starting up or have any questions about the information we need, don't hesitate to contact us through support@sizzle-distribution.be or +32 (0) 11 36 08 36.


How do I apply for an account?

We only supply shops active in the e-cigarette market. To apply for an account, please use the following form: click here.

Please fill in all data as accurately as possible. Once your account has been approved, you will receive an email with the login details.


Can I add several addresses in my account?

Yes, this is certainly possible. We recommend that you create one billing address and then one address per delivery address. This way you can easily choose which shop to deliver your order to when you place your order.


RETURNS & WARRANTY
What is the warranty on the products?

The devices offered by Sizzle generally have a warranty period of three months after sale to the end user (unless indicated otherwise) and always on presentation of a detailed receipt and purchase invoice. This guarantee covers all software and assembly errors. 

Damage caused by use, falling, water and fire as well as damage due to incorrect use are never covered by the guarantee. Consumer products such as coils, tanks, cartridges, e-liquids, aromas and accessories are also not covered by the warranty for hygiene reasons.


How do I return a product?

To return a product you can best contact us before you prepare your Return Merchandise Authorization (RMA) package. If you have any questions about the warranty of a product, please do not hesitate to contact us. 

If you happen to have a Sizzle representative in your shop, you can always ask him/her questions about our RMA procedure.