SHIPPING

Where is my order?

With your order you will receive an email from us as soon as the order is processed and again when the shipping label is created. With this second e-mail you will receive a track&trace link to track your shipment online.

Please note: it may take a few hours for your tracking link to be activated by the sender.

What are your shipping options?

Our products are only sent out with the most reliable shipping services. Thus we have chosen MikroPakket as our standard shipping service but as a customer you are also free to choose PostNL and for countries outside the Benelux we work together with DHL Express.

- MikroPakket has an excellent insured service with a guaranteed delivery time of one working day and delivery on Saturday. With each order you will receive a track & trace link that will give you a correct estimation of when you can start receiving your shipment.

Please note: MikroPakket will only deliver to the shipping address, not to the neighbours and not to a pick-up point in connection with the insured goods.

- PostNL delivers the parcels with an expected delivery time of 1 working day (up to 3 working days in case of unforeseen circumstances) and will be at your door on workdays and Saturdays. Rest assured, you will receive a track and trace link to easily follow your shipment.

Please note: if you are not present at the time of delivery, the courier can deliver the parcel to your neighbours or bring it to a pick-up point so that you can collect it there.

- DHL Express is known worldwide for its fast and accurate service. In most European countries they even have a next-day delivery policy on working days! Here too you will receive a track&trace link through email and you can follow the parcel to your door.

Please note: DHL Express does not deliver on Saturdays and will only deliver the parcel to the specified address, not to a pick-up point and not to the neighbours. DHL Express is only available for delivery addresses outside the Benelux.

** These prices are subject to changes and corrections. We reserve the right to correct any errors.

If the country of destination is not listed in the table, please contact us for more information.

When will my order be shipped?

Shipments for MikroPakket and PostNL that are placed on a working day before 5 p.m. are sent the same day for delivery the next working day (and on Saturday).

DHL Express shipments placed on a business day before 3pm are shipped the same day for an expected delivery time of one business day (on business days only).

Please note: the above delivery times can be subject to delays due to force majeure.

To which countries do you ship?

At Sizzle we ship worldwide, most countries can be found in the shipping option overview. Is the country not available in the list? Then you can contact us at support@sizzle-distribution.be or +32 (0) 11 36 08 36 so we can calculate the shipping costs.

I have not yet received my order.

First of all, check your junk mail folder. If there is a problem with an order, we often start by sending you an email to keep you informed.

If you didn't receive a separate e-mail or phone call, please check your tracking link. If your shop was closed at the time of delivery, the carrier may not have been able to deliver your parcel and will offer it again at another time or deliver it to a pickup point.

Have you checked everything and it is not yet clear where the package has gone please contact us through support@sizzle-distribution.be or +32 (0) 11 36 08 36 so we can request information from the carrier and find out the cause of your delay.