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PAYMENT AND INVOICING

How can I pay?

At Sizzle, we offer online payments to ensure that everything runs smoothly and quickly. For the Benelux, we work with the most common payment systems such as Bancontact, iDeal,... etc. Outside the Benelux, we generally use PayPal as our main payment method. This way, we can prepare and send the order immediately so that you will quickly receive the products in your shop.

During the ordering process you can choose one of the following payment methods.

- Bancontact / Bancontact app
Paying with Bancontact is safe and fast. If you choose this option you will automatically be redirected to the webpage of our payment provider.

- iDeal
Paying with iDeal is safe and fast. If you choose this option you will automatically be redirected to the webpage of our payment provider. Available for all our Dutch customers.

- Bank transfer
You can easily pay by bank transfer with the bank details you can find on the invoice of your order. If you choose this option, your order will only be shipped after the payment has been received. Please include the order reference in the description, so we can find your payment quickly. In most cases we will see a bank transfer appear on our account after 1 - 2 working days.

- VivaWallet

This payment method is only available to our customers outside Belgium, the Netherlands and Luxembourg.

- Visa / Mastercard
If you want to pay by credit card you can do this safely and quickly through VivaWallet. You will automatically be redirected to the VivaWallet payment page. Then you have the choice to pay with your Visa / MasterCard or your VivaWallet account. It is not necessary to create a VivaWallet account. This payment method is only available to our customers outside Belgium, the Netherlands and Luxembourg.

If you prefer another payment method or if you have other questions, you can always contact us via support@sizzle-distribution.be or +32 (0) 11 36 08 36 for more information about the payment options.


When will I receive my invoice?

From the moment your order is shipped, we will send you an email with the track&trace link. In this email you will also find the digital version of your invoice. Did you miss the e-mail? We include a nicely printed copy with each order in the shipment to find out quickly which invoice your parcel belongs to.

Please note: if you do not want to receive an invoice in your shipment, please add this as a comment to your order, so our packers know that the invoice does not need to be included with your order.


Can I find my invoice in my account?

We deliver the invoice of your order through e-mail and enclosed in your shipment. Previous invoices can easily be retrieved on the My Sizzle platform, all you have to do is create an account and you will immediately receive a structured overview of orders, RMA's, pre-orders,... in short all your activity at Sizzle, on your screen.


I have received a discount code.

Sometimes a product is no longer in stock, while you can still order it. Unfortunately, we are unable to ship your order completely at that time. You will receive a clear overview of the missing products and we will automatically create a discount code for the products in question, which you will receive through email, sticker on packing slip and visible in your account. You can easily enter this code with your next order to fulfill the difference.