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RETURNS & WARRANTY

What is the warranty on the products?

The devices offered by Sizzle generally have a warranty period of three months after sale to the end user (unless indicated otherwise) and always on presentation of a detailed receipt and purchase invoice. This guarantee covers all software and assembly errors. 

Damage caused by use, falling, water and fire as well as damage due to incorrect use are never covered by the guarantee. Consumer products such as coils, tanks, cartridges, e-liquids, aromas and accessories are also not covered by the warranty for hygiene reasons.


How do I return a product?

To return a product you can best contact us before you prepare your Return Merchandise Authorization (RMA) package. If you have any questions about the warranty of a product, please do not hesitate to contact us. 

If you happen to have a Sizzle representative in your shop, you can always ask him/her questions about our RMA procedure.