Need Help?

GENERAL

Can Sizzle help me set up my shop?

Sizzle can certainly be helpful when your business is in full startup. Our wide range of vape products, our extensive knowledge of legislation both in Belgium and Europe and our clear data on sales by region make us an ideal point of contact when starting up your shop. Of course you can always contact us for more information or to set up a meeting with one of our representatives.


Do you sell authentic e-cigarettes and e-liquids?

At Sizzle, we are 100% committed to the products we offer in our range, which also means that all our products are guaranteed to be fully authentic and in accordance with the European standard.


Can I see which products comply with the Belgian TPD legislation?

From the main menu on the Sizzle webshop you can click on "HARDWARE" and on the left side you will find a box with "TPD BELGIUM". By ticking this box you can now filter the products that are in accordance with the Belgian TPD legislation.

If you are looking for e-liquids according to the Belgian TPD legislation, you can hover over the button "E-LIQUIDS" where a menu will unfold. In this menu you will find the button "10ml (TPD BE)" on the left side, by clicking on this button you will see all e-liquids that fit under the Belgian TPD legislation. All nicotine free e-liquids are of course also fully compliant with the Belgian TPD legislation.


There's something missing from my order. What do I do now?

At Sizzle, we are proud to say that the majority of your orders are shipped correctly and completely. Unfortunately, we are still people and it can happen that a product is not delivered or is delivered incorrectly. If you open your package and notice that something is missing, you should contact us as soon as possible. We will investigate internally where it went wrong and provide a solution as soon as possible.


I need information about the functionality of a product.

If you are not entirely sure about the operation of a product but you are interested in offering it in your shop, please do not hesitate to contact us for more information. It is also possible to set up a meeting to discuss a product in more depth so that you can convey clear information to your customers.


Can I visit Sizzle or pickup my order?

Sizzle is available for picking up orders from Monday to Friday from 9AM - 12:30PM and 1:30PM – 5PM at Renkoven 1A / 1 - 3680 Maaseik Belgium. 

If you prefer to come by for information, you can set up an appointment by phone or e-mail so we have enough time to answer your questions, or we can send someone with expertise to your shop to go over all the details with you.